Refund policy

Flex Flicker – Return & Replacement Policy

At Flex Flicker, we prioritize delivering high-quality products and excellent service. However, due to the nature of our business, we have a strict No Return & No Refund Policy. We only offer replacements for defective, damaged, or incorrect items and provide store credits instead of refunds in eligible cases.

This policy outlines the terms, conditions, and procedures for replacements and store credits.

1. No Return & No Refund Policy

We do not accept returns or provide cash refunds for any reason. Once an order is delivered, it cannot be returned unless it meets the criteria for a replacement (see Section 2).

No Refund Policy - Store Credit Only

🚫 We do not offer refunds for any reason, including:

  • Change of mind after purchase.
  • Wrong product ordered by the customer.
  • Minor differences in color, size, or texture (especially for handmade products).
  • Products damaged due to misuse, mishandling, or improper installation by the customer.

✅ If a replacement is not available, we will issue store credit that can be used for future purchases.

2. Replacement Policy (For Defective, Damaged, or Incorrect Products Only)

We offer replacements in the following cases:
✔ The product is physically damaged during transit.
✔ The product has a manufacturing defect.
✔ The wrong product was delivered.

Eligibility for Replacement

To qualify for a replacement:
✅ Report the issue within 12 - 24 hours of delivery.
✅ Provide clear photos and an unboxing video as proof of the defect or damage.
✅ The product must be unused, in its original packaging, with all accessories included.
✅ The issue must be verified and approved by our customer service team.

Non-Eligible Items for Replacement

❌ Items damaged due to customer negligence or mishandling.
❌ Products with minor imperfections or natural variations in color, texture, or size.
❌ Any product without original packaging or with missing accessories.
❌ Items that have been installed, altered, or used after delivery.

3. How to Request a Replacement

If you receive a defective, damaged, or incorrect item, follow these steps:

Step 1: Contact Customer Support

📧 Email: flexflickerofficial@gmail.com
📞 WhatsApp/Phone: +91 8690058445

  • Time Limit: You must contact us within 24 hours of receiving the order.
  • Provide the following details:
    • Order Number
    • Clear photos and an unboxing video showing the defect or damage.
    • A brief description of the issue.

Step 2: Verification & Approval

  • Our team will review your claim within 3-4 business days.
  • If the claim is approved, we will arrange for a replacement.
  • If the claim is rejected, no replacement or store credit will be provided.

Step 3: Shipping the Replacement

  • In some cases, we may request you to return the defective item before shipping the replacement.
  • Once approved, the replacement product will be shipped within 4-5 business days.
  • If a replacement is unavailable, we will issue store credit (not a refund).

4. Cancellation Policy

  • Orders can be canceled within 1 hours of placing them.
  • Once an order is processed and shipped, it cannot be canceled.
  • If an order is canceled before processing, store credit will be issued instead of a refund.

5. Store Credit Policy (No Refunds Provided)

If a replacement is not available, we will issue store credit instead of a cash refund.

🔹 Store credits can be used for future purchases on our website.
🔹 Store credits are non-transferable and cannot be exchanged for cash.
🔹 Store credits will be processed within 7-10 business days after approval.
🔹 Store credits will be valid for 3 - 6 months from the date of issuance.

6. Shipping Costs for Replacements

  • If the replacement is approved, we will cover the shipping cost of sending the new product.
  • If a return of the defective product is required, we will provide return shipping instructions.
  • If the replacement request is denied, no shipping costs will be refunded or credited.

7. Important Notes

  • Flex Flicker reserves the right to reject replacement requests if they do not meet our eligibility criteria.
  • Any dispute regarding returns, replacements, or store credits will be handled in accordance with our policies.
  • By placing an order, the customer agrees to our No Refund Policy and acknowledges that only store credit will be provided in eligible cases.

8. Contact Us for Support

For any returns, replacements, or order-related issues, please contact us:
📧 Email: flexflickerofficial@gmail.com
📞 WhatsApp/Phone: +91 8690058445

We appreciate your cooperation and trust in Flex Flicker.

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