Privacy policy
Flex Flicker – Privacy Policy
Effective Date: 01/01/2001
Last Updated: 01/01/2001
Welcome to Flex Flicker! Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website, interact with our services, or make a purchase.
By using Flex Flicker, you agree to the terms outlined in this Privacy Policy. Please read it carefully.
1. Information We Collect
We collect different types of information to provide you with a smooth and personalized shopping experience.
A. Personal Information (Provided by You)
When you use our website, sign up, or make a purchase, we may collect:
✅ Full Name
✅ Email Address
✅ Phone Number
✅ Billing & Shipping Address
✅ Order Details
✅ Payment Information (Processed securely through third-party gateways)
B. Non-Personal Information (Automatically Collected)
We automatically collect certain data to enhance website functionality, including:
✅ IP Address
✅ Browser Type & Version
✅ Device Information (Mobile/Desktop, Operating System, etc.)
✅ Website Usage Data (Pages visited, time spent, interactions)
✅ Cookies & Tracking Technologies
🚨 Important: We do not collect or store sensitive financial details such as card numbers, CVVs, or banking passwords. Payments are processed through secure third-party payment gateways.
2. How We Use Your Information
We use the collected data to provide and improve our services, including:
✅ Order Processing & Fulfillment – To confirm, process, and deliver your purchases.
✅ Customer Support – To respond to inquiries, resolve complaints, and provide assistance.
✅ Account Management – To manage login credentials and purchase history.
✅ Personalized Shopping Experience – To recommend products based on browsing and order history.
✅ Marketing & Promotions – To send updates, offers, and newsletters (you can opt-out anytime).
✅ Security & Fraud Prevention – To detect and prevent unauthorized activities.
✅ Legal & Compliance – To comply with applicable laws and regulations.
🚨 We DO NOT sell, rent, or trade your personal information with third parties.
3. Data Security & Protection
We take your security seriously and implement multiple measures to protect your personal data:
✅ SSL Encryption – All transactions are protected using 256-bit SSL encryption.
✅ Secure Payment Processing – Payments are handled by PCI-DSS-compliant third-party payment gateways.
✅ Access Restrictions – Only authorized personnel have access to sensitive information.
✅ Regular Security Audits – We conduct periodic security checks to ensure data protection.
🚨 Customer Responsibility:
- Use a strong and unique password for your account.
- Avoid sharing login credentials with anyone.
- Ensure a secure internet connection when making transactions.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience.
A. Essential Cookies (Required for Website Functionality)
✅ Maintain shopping cart session.
✅ Enable secure login.
B. Performance Cookies (Improve Website Performance)
✅ Analyze website traffic and usage patterns.
✅ Identify popular products and pages.
C. Advertising & Targeting Cookies (For Personalized Offers)
✅ Show relevant product recommendations.
✅ Display targeted ads on third-party platforms.
🚨 Opt-Out Option: You can disable cookies in your browser settings, but some website features may not work properly.
5. Data Retention Policy
✅ We retain personal data only as long as necessary for order processing, legal compliance, and business operations.
✅ If you request account deletion, we will remove your data permanently (except for legally required records).
🚨 Inactive Accounts: If you do not log in for 12 months, we may delete your account for security purposes.
6. Third-Party Sharing & Services
We may share your data with trusted third-party service providers for:
✅ Payment Processing (Razorpay, Stripe, PayPal)
✅ Order Delivery & Logistics (FedEx, DHL, Local Couriers)
✅ Marketing & Analytics (Google Analytics, Meta Ads)
🚨 We do NOT sell or share your data with unauthorized third parties.
7. Your Rights & Choices
As a customer, you have the following rights:
✅ Right to Access – Request a copy of your stored personal data.
✅ Right to Correction – Update incorrect or outdated information.
✅ Right to Deletion – Request account and data removal.
✅ Right to Opt-Out – Unsubscribe from marketing emails and messages.
📧 To exercise these rights, contact us at: flexflickerofficial@gmail.com
8. Children's Privacy
Our website and services are not intended for children under 13 years old. We do not knowingly collect personal data from children. If we discover that a child has provided us with personal information, we will delete it immediately.
9. Changes to This Privacy Policy
✅ We reserve the right to update this Privacy Policy as needed.
✅ Customers will be notified of significant changes via email or website announcements.
✅ Continued use of our website after changes means you accept the updated policy.
10. Governing Law & Dispute Resolution
✅ All transactions and disputes are governed by the laws of [India/Gujarat].
✅ In case of disputes, we encourage mediation or arbitration before legal action.
🚨 Fraudulent activities such as false claims or chargebacks may result in legal consequences.
11. Contact Information
For any inquiries, complaints, or support:
📧 Email: flexflickerofficial@gmail.com
📞 Phone/WhatsApp: +91 8690058445
Our customer support team is available Monday to Saturday from 9 AM to 6 PM (excluding public holidays).
12. Grievance Officer
In accordance with the Information Technology Act 2000, the contact details of our Grievance Officer are:
Mr. Kushal Sakariya
Email: tasteory@gmail.com
Address: 3rd Floor, Shop No - 351, AR Mall, Opp. Panvel Point, Mota Varachha, Surat – 394101, Gujarat, India.
12. Acceptance of This Privacy Policy
By using Flex Flicker, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
Would you like any additional clauses or modifications? 🚀